Customer Experience Manager


The Customer Experience Manager is responsible for producing personalized digital experiences across all parts of our client’s customer journey. This role holds a strong understanding of digital marketing and content strategy to coordinate across a cross-functional team, the planning and execution of digital retention programs that include a combination of web, social media, display and email channels.

Required Skills, Knowledge & Experience:

• Manage the Company’s website, developing relevant web content and managing SEO.
• Develop and implement strategies to constantly improve the customer experience based on analytics derived from CRM and other sources
• Design and deploy digital marketing activities to increase meaningful customer interactions via all touch points of the customer journey
• Manage the Company’s CRM and provide analytics to inform development of efficient, targeted and personalized customer marketing.

• Bachelor’s degree in marketing, business or comparable experience.
• 7-10 years of progressively more responsible marketing experience, with deep digital marketing experience required.
• Previous proven experience building and leading teams.
• Working knowledge of marketing clouds (Adobe or Salesforce preferred)
• Working knowledge of productivity applications (Google G Suite, MS Office, etc.)
• Basic knowledge of web technologies and standards for internet development, security, user experience, information architecture, and site management.
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