Leasing Agent

Lake Forest

• Accept and process rental and renewal applications including credit check, rental history, etc. ensuring all elements are completed in a timely manner.
• Assemble and explain new residents’ move-in packet and orientate new residents to community.
• Complete all aspects of move-out process to ensure best in class feedback.
• Distribute all company or community-issued notices.
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments. Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem. Ensure proper follow-up occurs.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
• Demonstrate an ability to support and contribute to community team.

Required Skills, Knowledge & Experience:
• Two years of experience in customer service.
• 2+ years' experience in multi-family housing leasing
• Associate’s degree
• Excellent problem solving and communication skills
• Strong knowledge of MN fair housing regulations
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to prioritize and work independently as well as work cohesively within a team with great attention to detail and accurateness

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