Property Manager


Tenant Relations
Manage relationships and high retention levels with all tenants. This involves:
• Provide best-in-class customer service to all tenants.
• Frequent face-to-face visits, phone calls and e-mail check-ins, both formally and informally, with tenants.
• Respond to tenant needs and coordinate with staff to resolve issues in an appropriate and timely manner.
• Enforce the provisions of lease agreements in an appropriate manner. Recommend and coordinate action, as necessary, with approval from Leadership Team.
• Plan, coordinate and manage tenant relations events at properties per approved budget.

Property Operations
• Make regular property inspections - including at least monthly inspections with maintenance technician and vendors including landscaping, janitorial, etc.
• Recommend and direct modifications and maintenance of property, as necessary.
• Oversee performance of all service contractors engaged to perform services at properties.
• Perform annual service contractor review, prepare bid specifications and solicit competitive bids.
• Maintain comprehensive property records including but not limited to parking agreements, parking ratios/availability, storage agreements/availability, tenant contact lists, personal property lists, historical project lists, building access logs, attic stock inventories, etc.
• Maintain current list of building floor plans, available square footage, “as-built” drawings and construction drawings as available.
• Assist in marketing of available space.
• Understand and summarize lease language as needed to make informed, accurate recommendations/decisions.
• Provide coordination between tenant, maintenance, and construction manager to ensure tenant improvements continually progress in a complete and timely manner, and quality of workmanship is satisfactory.
• Assist in continuous improvement and updating of departmental and company standard operating procedures.

• Review and approve tenant billback charges.
• Operate in accordance with approved annual budget and management agreement for property.
• Review and approve monthly tenant billings including reoccurring rent charges, parking, storage, etc.
• Monitor collections and coordinate default proceedings with Chief Operating Officer

Required Skills, Knowledge & Experience:
• High school diploma or equivalent
• College degree preferred
• 3+ years of experience in the multi-family property management
• Excellent interpersonal, communication, and problem-solving skills
• An impeccable client and customer relationship track record
• Sound judgement, attention to detail, & decision-making skills
• Strong work ethic and commitment to excellence
• Ability to read, write, speak, and comprehend English

Other requirements
• Must pass criminal background check
• Valid driver’s license & reliable vehicle

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